Online Website Reviews And How To Use Them For Your Business!

Whether we like it or not we are always going to have positive and negative reviews posted about our business on the internet. Everyone has a different opinion and it’s hard to always have 100% positive reviews even if you try your very best as a website owner and business owner to treat your customers the very best you possibly can. There has been a lot of research that shows that reviews and testimonials have a huge impact on consumer decisions. It is very important that the majority of your reviews are positive. Positive reviews help to ensure that your future customers have a peace of mind in choosing your business. Customers look for businesses with experience and integrity. We will review how to have a large database full of honest and authentic, positive reviews about your business. Also, we will review how to minimize all the negative reviews posted on the internet about your business.

The first step is to make sure that you try to keep your customers 100% happy. If your customers expectations are always met or even better, if they are exceeded then naturaly your customers will be leaving your business very positive reviews and not negative reviews. If you have an unsatisfied customer you it is best to work with them directly and try turn their negative experience into a positive one. If the unsatisfied customer left you a negative review you can always contact to them personally and ask them to change their review to a positive one buy offering them an intensive. For example, maybe you could offer to refund their money or try to repair or change what they perceived was worthy of such a negative review.

Not all customers will leave a review even if they did have a positive experience with your company. This is why we recommend that you reach out to every customer you have and ask them to leave a review on websites like Google Plus, Facebook and Yelp which are the three main websites that are important to show positive feedback about your business. Make sure that on your website at the top header section there are links to  Google Plus,Facebook,  Yelp and maybe even Twitter and Instagram. Ask yourself this question, “Would I rather have way too many testimonials and reviews of my business or do would I only rather have a few positive reviews?”  It’s best to err on the too much positive feedback rather than too little positive feedback.

We also recommend that you gather your reviews over time slowly and steadily and not do large amounts of reviews all at once. If you have reviews posted all at once, this will not look natural to Google. For example, if you went from five reviews to 100 reviews in one month period of time and then after that slow down back to one or two new reviews per month.

Everyone is afraid of receiving a negative review, but it is inevitable. Negative reviews will be posted about your business even if you are trying your best to keep all of your customers happy. Therefore, it is important to know what can you do when negative reviews are posted about your business. First off, on a site like Google plus, in your Google maps listing you can always respond to the negative review and make sure you are doing all you can to remedy the negative response. It is always vital to try to make every customer’s experience a happy one and try to make them feel satisfied with your product or service.  A few ways to remedy the negative feedback posted about your business is by offering a refund, free service or a gift card.

Positive online reviews are very important for any business no matter what products or services you offer. Try your best to have authentic positive reviews and make sure that they are posted on the major sites like  Google Plus, Facebook, Yelp and if you can on Instagram and Twitter.

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